What payment methods are available on b22?

b22 supports deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit is ৳100 and the minimum withdrawal is ৳500. All transactions are fully secure and encrypted.

Money Deducted but Balance Not Updated — What Should I Do?

Wait 15 minutes first. If the issue persists, contact live chat with a screenshot of your mobile banking transaction SMS and your reference number. Your issue will be resolved within 24 hours.

How long do withdrawals take?

Usually within 5–30 minutes. During peak hours (5 PM–11 PM), it may take a little longer. Having your KYC completed speeds up the process. If it takes more than 48 hours, please contact support.

Are there any fees on withdrawals?

b22 charges no hidden fees on withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply a small fee as per their own policy.

How do I claim the welcome bonus?

Open a new account and make your first deposit. A welcome bonus of up to 150% will be credited automatically — no code needed. Simply deposit a minimum of ৳100 to claim your bonus.

What is Wagering or Turnover?

Wagering means you must bet the bonus amount a set number of times before you can withdraw it. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you'll need to place ৳10,000 in bets before withdrawing. The terms and conditions of each bonus will specify the requirement.

When will I receive my cashback?

The weekly cashback is credited every Monday morning. The monthly cashback is credited on the 1st of each month. To qualify, you must place a minimum required amount in bets during that week or month.

Voucher Code Not Working — What Should I Do?

First, make sure the code is entered correctly (it's not case-sensitive). Check the expiry date and confirm you haven't used the same code before. If the problem continues, contact support with the code included.

Game Not Loading — What Should I Do?

Refresh your browser (Ctrl+F5). Clear your cache and cookies. Try a different browser. If you're using a VPN, turn it off. Check your internet speed — slot games require at least 5 Mbps.

Will I lose money if I get disconnected mid-game?

All game sessions on b22 are saved to the server. If your connection drops, simply log back in and reopen the game — it will resume exactly where you left off. No funds will be lost.

Will I get a refund if a match is cancelled?

Yes — if a match is cancelled or abandoned, b22 automatically refunds the bet amount to your account, usually within 24 hours. If it hasn't arrived, please contact support.

How does in-play betting work?

In-play means placing bets while a match is in progress. On b22, live match odds update every few seconds. After placing a bet, wait a few seconds for confirmation.

Can a bet be cancelled after it's been placed?

Once a bet is confirmed, it generally cannot be cancelled. Always double-check the odds and stake before placing a bet. In certain exceptional circumstances, contacting support may result in a review.

The score is displaying incorrectly — what should I do?

Live score updates may occasionally be delayed by 1–3 minutes. Try refreshing the page. If incorrect scores persist for an extended period, contact support with the match name and time.

b22 Help Center | Support, FAQs and Account Assistance

What do you need help with?

Select the category that best describes your issue.

Account & Registration

Get help with everything related to opening a new account, changing your password, updating your profile, and identity verification.

Deposit & Withdrawal

Payment issues with bKash, Nagad, or Rocket, pending deposits, delayed withdrawals — find solutions to all financial problems here.

Bonuses & Vouchers

Didn't receive your welcome bonus? Voucher code not working? Cashback not arriving? Find all the answers in this section.

Games & Technical

Games not loading, video buffering, disconnections, or a frozen screen — a complete guide to resolving all technical issues.

Security & Privacy

Get help with suspicious login activity, account security, forgotten passwords, and data privacy concerns.

Sports Betting

Find help here for unplaced bets, incorrect odds, refunds on cancelled matches, and Live Betting issues.

Quick fixes for common issues

These are common issues — most of them you can fix on your own.

1

Having trouble logging in?

Click "Forgot Password" to get started. An OTP will be sent to your mobile number — use it to set a new password. Also, make sure Caps Lock is not turned on.

2

Bkash/Nagad Amount Deducted but Balance Not Updated

Your balance is usually updated within 5–15 minutes. If it hasn't been updated, contact us via live chat with your transaction reference number.

3

Game Not Loading or Freezing

Clear your browser's cache and cookies, then refresh the page. Turn off any VPN if it's active. Use Chrome or Firefox.

4

Withdrawal Showing as Pending

Withdrawals are typically processed within 5–30 minutes. Delays may occur if KYC verification is incomplete. If it takes longer than 30 minutes, please contact support.

5

Bonus Not Credited to Account

Check that the voucher code is correct and hasn't expired. Make sure all terms and conditions have been met. If the issue persists, report it to support.

Contact Us

The b22 support team is always here for you. Reach out through whichever channel you prefer.

Live Chat

Use Live Chat for the fastest support — average wait time is just 5 minutes.

Now Live

Email Support

For complex issues or document submissions, send us an email. You'll receive a reply within 24 hours.

support@b22.wine

Phone Support

Prefer to talk? Give us a call — available from 9 AM to 11 PM.

9 AM–11 PM

B22 Help Center – Detailed Guide

Minor issues can come up while playing on any online gaming platform — b22 understands this well. That's why a comprehensive Help Center has been built so that players in Bangladesh can quickly find solutions to any problem, all in Bengali.

B22's support system operates on three levels. The first is this Help Center page, which provides written guides for all common issues. The second is live chat, where trained support agents assist you directly. The third is email and phone support, available for complex or financial matters.

Detailed Account Support

Creating an account on b22 is simple, but you may occasionally run into issues such as not receiving an OTP or registration not completing. In such cases, first make sure your mobile number is entered correctly. OTPs can take up to 2 minutes to arrive. If you still haven't received one, click the "Resend OTP" button.

KYC and identity verification can seem daunting, but full KYC is not required for regular gameplay on b22. For larger withdrawals, you may need to upload a copy of your National ID or Birth Certificate. Once uploaded, verification is usually completed within 24 hours.

Payment Issue Resolution

Payment issues are among the most common problems faced by players in Bangladesh. b22 supports payments via bKash, Nagad, and Rocket. If a payment fails or your balance doesn't increase even after money has been deducted, make sure to save a screenshot of the transaction and note the reference number. Contacting support with this information will get your issue resolved quickly.

Technical Support for Games

Your screen may occasionally freeze or video may buffer while gaming on mobile. This is usually caused by your internet connection. A 4G/5G connection works best — use Wi-Fi if available. Using an outdated browser can also cause issues, so always keep it updated.

If you lose connection during a Live Casino game, the b22 system automatically saves your session. Once you reconnect, you can resume right where you left off.

System Status

Services	Status
Live Chat	Active
Payment Gateway	Normal
Live Casino	Active
Sports Betting	Normal
Slots Game Server	Active
Email Support	General Load

Privacy Policy:

Your personal information is kept strictly confidential during support interactions. b22 never shares support conversations with third parties. Learn more: Privacy Policy।

Help by Topic

Signing up on b22 is simple. Go to the registration page, enter your mobile number, verify the OTP, and set a strong password. The whole process takes just 2 minutes. Users under 18 are not eligible to register.

Click the "Forgot Password" link on the login page. Enter your registered mobile number. You'll receive an OTP. Verify the OTP and set a new password. Your password must be at least 8 characters long.

No — only one b22 account is allowed per mobile number. Any attempt to create multiple accounts will be automatically detected by the system, and the accounts may be suspended.

Register

Create an account in just 2 minutes using your mobile number and OTP.

Complete Your Profile

Complete your profile with your name and basic details.

Set Up Security

Set a strong password and enable 2FA.

Start Playing

Deposit and enjoy.

Still not resolved?

The b22 support team is always here for you. Get in touch with us directly.

Open an Account View FAQs